Refund policy

Return & Refund Policy

At His World For Us, we want you to be pleased with your order. Because our products are made especially for you when an order is placed, please review the following policy carefully before making your purchase.

30-Day Issue Reporting Period

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order so we can review the issue and make it right.

Please email us at hisworldforus@gmail.com and include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible.

Once the issue has been reviewed and approved, we will work with our fulfillment provider to provide an appropriate resolution, which may include a replacement or refund.

Please do not return an item unless we specifically instruct you to do so. In many cases involving damaged, defective, misprinted, or incorrect items, a physical return may not be necessary.

Wrong Size, Color, or Change of Mind

Because our products are made to order, we generally cannot accept returns or exchanges when a customer orders the wrong size or color, or simply changes their mind.

We encourage you to review product descriptions, size guides, colors, and order details carefully before completing your purchase.

If you have a concern about an order, please contact us. We will always do our best to assist you when possible.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at hisworldforus@gmail.com so we can investigate the shipment and determine the appropriate next steps.

If tracking shows that an order was delivered but you cannot locate the package, please first check with household members, neighbors, and the shipping carrier. You may then contact us for additional assistance.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping or reshipment costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

Sale Items and Gift Cards

Gift cards are non-refundable.

Unless otherwise stated, items purchased during a promotion or sale are subject to the same made-to-order return conditions described above.

European Union 14-Day Cooling-Off Period

Where applicable, customers in the European Union may have statutory rights to cancel or return eligible purchases within 14 days. Nothing in this policy is intended to limit any rights provided to customers under applicable consumer-protection laws.

Refunds

When a refund is approved, we will notify you. Approved refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since we approved your refund, please contact us at hisworldforus@gmail.com.

Questions

If you have questions about an order, damaged item, return, or refund, please contact us at hisworldforus@gmail.com. We are happy to assist you.